Wilmington power is supplied by Duke Energy Progress. Report an outage at 800-419-6356 or online; see the Duke outage map. Street lights: 800-452-2777.
Last checked Oct. 11, 2026. Facts on this page come from the N.C. Utilities Commission Public Staff, ReadyNC and the City of Wilmington’s Streets and Sidewalks page. This page is updated each season.
Electric service in Wilmington comes from Duke Energy Progress; the city sends even its street light problems to Duke. The City of Wilmington does not sell electricity. If your power goes out, report it to Duke directly: crews may not know your home is out until someone tells them.
Who to call
- Report a power outage: Duke Energy Progress, 800-419-6356
- Outage map: Duke Energy outage map, Carolinas
- Street light out: Duke Energy Progress, 800-452-2777, or the street light map
- Downed line with anyone in danger: 911
- Water outage or main break: Cape Fear Public Utility Authority, 910-332-6550
How to report an outage
- By phone: call Duke Energy Progress at 800-419-6356, the outage number listed for the company by the state’s Utilities Commission Public Staff and by ReadyNC.
- Online: through Duke Energy’s outage page or the Duke Energy app, signed in to your account.
- Check the map: the outage map shows outages across North and South Carolina by area, with the number of customers out and Duke’s estimated restoration time.
ReadyNC says the outage figures on its statewide page update about every 30 minutes, so a brand-new outage may not show right away. Report it anyway.
Downed lines
Treat every downed line as live. Stay well away, keep children and pets back, and do not drive over a line. Call 911 if anyone is in danger, then report the line to Duke at 800-419-6356.
Street lights
Street lights on Wilmington’s streets belong to Duke Energy Progress. The city’s Streets and Sidewalks page says to report a light that is out by calling 800-452-2777 or using Duke’s street light map. A traffic signal that is dark or flashing is a city matter; call the city Department of Transportation at 910-341-7879.
In a storm
- Before: charge phones and power banks, and sign up for New Hanover County alerts by texting READYNHC to 24639. See our hurricane prep guide.
- During: treat a dark traffic signal as a four-way stop.
- Generators: run them outdoors only, away from windows and doors, and never connect one to a home’s wiring without a proper transfer switch.
- After: report your outage even if neighbors have, and check the map for estimates.
Other utilities
| Service | Provider | Phone |
|---|---|---|
| Electricity | Duke Energy Progress | 800-419-6356 (outages) |
| Water and sewer | Cape Fear Public Utility Authority | 910-332-6550 |
| Trash and recycling | City of Wilmington Solid Waste Services | 910-341-7875 |
Starting electric service at a new address? See our moving to Wilmington guide.
Frequently asked questions
Who do I call for a power outage in Wilmington, NC? Duke Energy Progress, at 800-419-6356, or report it on Duke Energy’s website. Call 911 if a downed line is putting anyone in danger.
Is there a power outage map for Wilmington? Yes. Duke Energy’s outage map for North and South Carolina shows current outages and restoration estimates, and ReadyNC links it on its statewide power outage page.
Who fixes street lights in Wilmington? Duke Energy Progress. The city says to call 800-452-2777 or use Duke’s online street light map.
Who supplies water and sewer in Wilmington? The Cape Fear Public Utility Authority (CFPUA), 910-332-6550. Report water outages and main breaks to CFPUA, not Duke Energy.
More: who to call at City Hall and road construction and closures.
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