Phone numbers for Wilmington's mayor, City Council, city manager (910-341-7800), clerk, police non-emergency (910-452-6120), trash, code enforcement and more.
Last checked Oct. 11, 2026. Numbers come from the City of Wilmington’s Mayor and Council page and Department Directory, and from New Hanover County where a county office handles the service.
Wilmington’s city offices are at City Hall at the Skyline Center, 929 N. Front St., where City Council meets. The City Manager’s office is at 910-341-7800; the numbers for every other office are below.
Who to call first
- Emergency: 911
- City Manager’s office: 910-341-7800
- Police non-emergency dispatch: 910-452-6120
- Trash, recycling, bulky pickup: 910-341-7875
- Water and sewer: Cape Fear Public Utility Authority, 910-332-6550
Mayor and City Council
All seven council members, including the mayor, are elected citywide; there are no districts. The council meets generally on the first and third Tuesdays at 6:30 p.m. in the Council Chambers at City Hall, with agenda briefings at 8:30 a.m. the Monday before. Agendas are posted the Friday before a meeting. Email the whole council at council@wilmingtonnc.gov.
| Name | Seat | Phone | |
|---|---|---|---|
| Bill Saffo | Mayor | 910-341-7815 | bill.saffo@wilmingtonnc.gov |
| Kevin Spears | Mayor pro tem | 910-795-5378 | kevin.spears@wilmingtonnc.gov |
| Salette Andrews | Council member | 910-520-1851 | salette.andrews@wilmingtonnc.gov |
| Chakema Clinton-Quintana | Council member | 910-473-4060 | chakema.clinton-quintana@wilmingtonnc.gov |
| David Joyner | Council member | 910-594-4819 | david.joyner@wilmingtonnc.gov |
| JC Lyle | Council member | 910-632-0923 | jc.lyle@wilmingtonnc.gov |
| Cassidy Santaguida | Council member | 910-367-5543 | cassidy.santaguida@wilmingtonnc.gov |
To speak at a meeting, file the city’s speaking request form by noon on the business day before.
City manager and clerk
- City manager: Becky Hawke, appointed by City Council in May 2025, according to the City Manager’s Office page; 910-341-7800, becky.hawke@wilmingtonnc.gov.
- City clerk: Penelope “Penny” Spicer-Sidbury, 910-341-7816, penny.spicer-sidbury@wilmingtonnc.gov, Skyline Center, third floor. The clerk handles council records and public hearing comments.
- City attorney: 910-341-7820.
City services
| Need | Office | Phone |
|---|---|---|
| Trash, recycling, bulky items | Solid Waste Services | 910-341-7875 |
| Potholes, street repairs, sidewalks on city streets | Department of Transportation | 910-341-7879 |
| Zoning, permits sign-off, trees | Planning and Development | 910-254-0900 |
| Code enforcement, overgrown lots, zoning violations | Compliance | 910-341-3266 |
| Parks, recreation programs, shelters | Parks and Recreation | 910-341-7855 |
| City bills and finance | Finance and Budget | 910-341-7822 |
| Fire Department (non-emergency) | Wilmington Fire Department | 910-341-7846 |
| Jobs with the city | Human Resources | 910-341-7840 |
| News and media | Communications and Engagement | 910-341-0061 |
| Public records requests | City records portal | cityofwilmingtonnc.nextrequest.com |
Code enforcement also takes email at codeenforcement@wilmingtonnc.gov.
Police
The Wilmington Police Department is at 615 Bess St. Chief Ryan Zuidema leads the department.
- Emergency: 911.
- Non-emergency dispatch: 910-452-6120.
- Police headquarters: 910-343-3600.
- Drug tip line: 866-973-6272.
- Anonymous tips: text WPDNC and your tip to 847411, or use the Wilmington N.C. Police app, according to the department’s Reporting Crime page.
- Copies of reports: the city’s police report portal.
Services run by other agencies
| Need | Who | Phone |
|---|---|---|
| Water and sewer service and bills; trash service sign-up | Cape Fear Public Utility Authority | 910-332-6550 |
| Animal control, lost pets, pet registration | New Hanover County Sheriff’s Office Animal Services Unit, 180 Division Drive | 910-798-7500 |
| Property taxes | New Hanover County Tax Department | 910-798-7300 |
| Building permits and inspections | New Hanover County Permits and Inspections | 910-798-7308 |
| Elections | New Hanover County Board of Elections | 910-798-7330 |
| Power and street lights out | Duke Energy | See our power outages page |
| State roads | NCDOT Wilmington District | 910-341-2250 |
Animal Services takes calls and walk-ins from 8 a.m. to 4 p.m. weekdays; report a bite or an injured animal after hours through 911, according to the county.
Frequently asked questions
What is the phone number for the Wilmington City Manager’s office? 910-341-7800. City Manager Becky Hawke’s email is becky.hawke@wilmingtonnc.gov.
What is the Wilmington Police non-emergency number? 910-452-6120 for non-emergency dispatch. Police headquarters at 615 Bess St. is 910-343-3600. Call 911 for emergencies.
Who is the mayor of Wilmington, NC? Bill Saffo. His office number is 910-341-7815 and his email is bill.saffo@wilmingtonnc.gov.
Does Wilmington City Council have districts? No. All seven members, including the mayor, represent the whole city. Council meets generally on the first and third Tuesdays at 6:30 p.m. at City Hall, Skyline Center, 929 N. Front St.
Who handles animal control in Wilmington? The New Hanover County Sheriff’s Office Animal Services Unit, 180 Division Drive, 910-798-7500, 8 a.m. to 4 p.m. weekdays. After hours, report bites or injured animals through 911.
More: trash and recycling, property taxes and moving to Wilmington.
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